Communications

Communications is a part of the Fire Alarm Division and is staffed by 8 full time Fire Alarm dispatchers. The communications center is staffed 24 hours a day by 2 dispatchers on duty at all time. The communications center was moved to its current location at 38 Lake Street after decades of being located at 14 Court St the former location of the City's Central Fire Station. The Central Fire Station was converted to the Nashua center for the Arts where performances are held to this day. Nashua Fire Rescue's communications is one, if not the only, communications center that occupies an old fire house. The building built in 1901 is the second oldest fire station, in the fall of 1999 was complete renovated into a state of the art communications center.

Back-Up Systems
The communications center has multiple redundant systems and has complete back up power systems. The center monitors 21 Municipal Fire Alarm signaling circuits with over 850 fire alarm boxes, the city wide radio system control computer, a dozen incoming phone and telephone tie lines, multiple Mobile Data terminals to each fire apparatus, over 40 radio channels, TTY/TDD terminals and monitors and a direct data link to the Enhanced 911 system. Each dispatcher's console has a minimum of three computers and a minimum of 5 computer monitors to view.

Systems Used
Dispatcher's operate on both the citywide 800 trunked radio system and conventional VHF frequencies along with monitor only channels for bordering towns. The City of Nashua went online with the 10 trunk channel system in the summer of 2001. The radio system utilizes multiple control points, three transmitter sites and various methods of connectivity. The citywide radio system connects every city department through common radio channels along with higher security with digital encryption.

Calls
Nashua Fire Rescue's communications center handled over 29,000 calls for service in 2013. Dispatchers handle all Fire Department call volume and three dedicated 911 ambulances provided by contract through American Medical Response.

Tones
The dispatches of all calls are preceded by tones and are broken down into 2 tones:
  • Dispatch Tone - Used for Service Calls (units respond with traffic) and Still Alarm Calls (units respond utilizing lights and sirens) the amount of apparatus is less than a 1st alarm assignment and used for First Alarm calls (units respond with utilizing lights and sirens) with a minimum of 2 engines, one ladder and the Deputy Chief. Maximum First Alarm assignments can be 3 engines, 2 ladders, and the Deputy Chief; this is dependent up the type of location (i.e. Nursing homes, higher occupancy buildings, high rise buildings (any building over four stories) and buildings with increase amount of chemicals or hazardous processes.
  • A special alert tone is also utilized by dispatch in events of Firefighters being injured on scene, a safety situation on a call requiring all members to be aware. This alternating pitch tone is only used in emergency situations.
Photo Gallery
Access a collection of photos of some of the equipment that is used.